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Exercising Software Freedom in the Global Email System

by Bradley M. Kuhn on September 15, 2015

In this post, I discuss one example of how a choice for software freedom can cause many strange problems that others will dismiss. My goal here is to explain in gory detail how proprietary software biases in the computing world continue to grow, notwithstanding Open Source ballyhoo.

Two decades ago, nearly every company, organization, entity, and tech-minded individual ran their own email server. Generally speaking, even back then, nearly all the software for both MTAs and MUAs were Free Software⁰. MTA's are the mail transport agents — the complex software that moves email around from one Internet domain to another. MUAs are the mail user agents, sometimes called mail clients — the local programs with which users manipulate their own email.

I've run my own MTA since around 1993: initially with sendmail, then with exim for a while, and with Postfix since 1999 or so. Also, everywhere I've worked throughout my entire career since 1995, I've either been in charge of — or been the manager of the person in charge of — the MTA installation for the organization where I worked. In all cases, that MTA has always been Free Software, of course.

However, the world of email has changed drastically during that period. The most notable change in the email world is the influx of massive amounts of spam, which has been used as an excuse to implement another disturbing change. Slowly but surely, email service — both the MTA and the MUA — have been outsourced for most organizations. Specifically, either (a) organizations run proprietary software on their own computers to deal with email and/or (b) people pay a third-party to run proprietary and/or trade-secret software on their behalf to handle the email services. Email, generally speaking, isn't handled by Free Software all that much anymore.

This situation became acutely apparent to me this earlier this month when Conservancy moved its email server. I had plenty of warning that the move was needed¹, and I'd set up a test site on the new server. We sent and received some of our email for months (mostly mailing list traffic) using that server configured with a different domain (sf-conservancy.org). When the shut-off day came, I moved sfconservancy.org's email officially. All looked good: I had a current Debian, with a new version of Postfix and Dovecot on a speedier host, and with better spam protection settings in Postfix and better spam filtering with a newer version of SpamAssassin. All was going great, thanks to all those great Free Software projects — until the proprietary software vendors threw a spanner in our works.

For reasons that we'll never determine for sure², the IPv4 number that our new hosting provide gave us was already listed on many spam blacklists. I won't debate the validity of various blacklists here, but the fact is, for nearly every public-facing, pure-blacklist-only service, delisting is straightforward, takes about 24 hours, and requires at most answering some basic questions about your domain name and answering a captcha-like challenge. These services, even though some are quite dubious, are not the center of my complaint.

The real peril comes from third-party email hosting companies. These companies have arbitrary, non-public blacklisting rules. More importantly, they are not merely blacklist maintainers, they are MTA (and in some cases, even MUA) providers who sell their proprietary and/or trade-secret hosted solutions as a package to customers. Years ago, the idea of giving up that much control of what happens to your own email would be considered unbelievable. Today, it's commonplace.

And herein lies the fact that is obvious to most software freedom advocates but indiscernible by most email users. As a Free Software user, with your own MTA on your own machine, your software only functions if everyone else respects your right to run that software yourself. Furthermore, if the people you want to email are fully removed from their hosting service, they won't realize nor understand that their hosting site might block your emails. These companies have their customers fully manipulated to oppose your software freedom. In other words, you can't appeal to those customers (the people you want to email), because you're likely the only person to ever raise this issue with them (i.e., unless they know you very well, they'll assume you're crazy). You're left begging to the provider, whom you have no business relationship with, to convince them that their customers want to hear from you. Your voice rings out indecipherable from the spammers who want the same permission to attack their customers.

The upshot for Conservancy? For days, Microsoft told all its customers that Conservancy is a spammer; Microsoft did it so subtly that the customers wouldn't even believe it if we told them. Specifically, every time I or one of my Conservancy colleagues emailed organizations using Microsoft's “Exchange Online”, “Office 365” or similar products to host email for their domain⁴, we got the following response:

Sep  2 23:26:26 pine postfix/smtp[31888]: 27CD6E12B: to=, relay=example-org.mail.protection.outlook.com[207.46.163.215]:25, delay=5.6, delays=0.43/0/0.16/5, dsn=5.7.1, status=bounced (host example-org.mail.protection.outlook.com[207.46.163.215] said: 550 5.7.1 Service unavailable; Client host [162.242.171.33] blocked using FBLW15; To request removal from this list please forward this message to delist@messaging.microsoft.com (in reply to RCPT TO command))

Oh, you ask, did you forward your message to the specified address? Of course I did; right away! I got back an email that said:

Hello ,

Thank you for your delisting request SRXNUMBERSID. Your ticket was received on (Sep 01 2015 06:13 PM UTC) and will be responded to within 24 hours.

Once we passed the 24 hour mark with no response, I started looking around for more information. I also saw a suggestion online that calling is the only way to escalate one of those tickets, so I phoned 800-865-9408 and gave V-2JECOD my ticket number and she told that I could only raise these issues with the “Mail Flow Team”. She put me on hold for them, and told me that I was number 2 in the queue for them so it should be a few minutes. I waited on hold for just under six hours. I finally reached a helpful representative, who said the ticket was the lowest level of escalation available (he hinted that it would take weeks to resolve at that level, which is consistent with other comments about this problem I've seen online). The fellow on the phone agreed to escalate it to the highest priority available, and said within four hours, Conservancy should be delisted. Thus, ultimately, I did resolve these issues after about 72 hours. But, I'd spent about 15 hours all-told researching various blacklists, email hosting companies, and their procedures³, and that was after I'd already carefully configured our MTA and DNS to be very RFC-compliant (which is complicated and confusing, but absolutely essential to stay off these blacklists once you're off).

Admittedly, this sounds like a standard Kafkaesque experience with a large company that almost everyone in post-modern society has experienced. However, it's different in one key way: I had to convince Microsoft to allow me to communicate with their customers who are paying Microsoft for proprietary and/or trade-secret software and services, ostensibly to improve efficiency of their communications. Plus, since Microsoft, by the nature of their so-called spam blocking, doesn't inform their customers whom they've blocked, I and my colleagues would have just sounded crazy if we'd asked our contacts to call their provider instead. (I actually considered this, and realized that we might negatively impact relationships with professional contacts.)

These problems do reduce email software freedom by network effects. Most people rely on third-party proprietary email software from Google, Microsoft, Barracuda, or others. Therefore, most people, don't exercise any software freedom regarding email services. Since exercising software freedom for email slowly becomes a rarer and rarer (rather than norm it once was), society slowly but surely pegs those who do exercise software freedom as “random crazy people”.

There are a few companies who are seeking to do email hosting in a way that respects your software freedom. The real test of such companies is if someone technically minded can get the same software configured on their own systems, and have it work the same way. Yet, in most cases, you go to one of these companies' Github pages and find a bunch of stuff pushed public, but limited information on how to configure it so that it functions the same way the hosted service does. RMS wrote years ago that Free Software cannot properly succeed without Free Documentation, and in many of these hosting cases: the hosting company is using fully upstreamed Free Software, but has configured the software in a way that is difficult to stumble upon by oneself. (For that reason, I'm committing to writing up tutorials on how Conservancy configured our mail server, so at least I'll be part of the solution instead of part of the problem.)

BTW, as I dealt with all this, I couldn't help but think of John Gilmore's activism efforts regarding open mail relays. While I don't agree with all of John's positions on this, his fundamental position is right: we must oppose companies who think they know better how we should configure our email servers (or on which IP numbers we should run those servers). I'd add a corollary that there's a serious threat to software freedom, at least with regard to email software, if we continue to allow such top-down control of the once beautifully decentralized email system.

The future of software freedom depends on issues like this. Imagine someone who has just learned that they can run their own email server, or bought some Free Software-based plug computing system that purports to be a “home cloud” service with email. There's virtually no chance that such users would bother to figure all this out. They'd see their email blocked, declare the “home cloud” solution useless, and would just get a gmail.com, outlook.com, or some other third-party email account. Thus, I predict that software freedom that we once had, for our MTAs and MUAs, will eventually evaporate for everyone except those tiny few who invest the time to understand these complexities and fight the for-profit corporate power that curtails software freedom. Furthermore, that struggle becomes Sisyphean as our numbers dwindle.

Email is the oldest software-centric communication system on the planet. The global email system serves as a canary in the coalmine regarding software freedom and network service freedom issues. Frighteningly, software now controls most of the global communications systems. How long will it be before mobile network providers refuse to terminate PSTN calls or SMS's sent from devices running modified Android firmwares like Replicant? Perhaps those providers, like large email providers, will argue that preventing robocalls (the telephone equivalent of SPAM) necessitates such blocking. Such network effects place so many dystopias on software freedom's horizon.

I don't deny that every day, there is more Free Software existing in the world than has ever existed before — the P.T. Barnum's of Open Source have that part right. The part they leave out is that, each day, their corporate backers make it a little more difficult to complete mundane tasks using only Free Software. Open Source wins the battle while software freedom loses the war.

⁰Yes, I'm intimately aware that Elm's license was non-free, and that the software freedom of PINE's license was in question. That's slightly relevant here but mostly orthogonal to this point, because Free Software MUAs were still very common then, and there were projects to actively rewrite the ones whose software freedom was in question

¹For the last five years, one of Conservancy's Director Emeriti, Loïc Dachary, has donated an extensive amount of personal time and in-kind donations by providing Cloud server for Conservancy to host its three key servers, including the email server. The burden of maintaining this for us became too time consuming (very reasonably), and Loïc's asked us to find another provider. I want, BTW, to thank Loïc his for years of volunteer work maintaining infrastructure for us; he provided this service for much longer than we could have hoped! Loïc also gave us plenty of warning that we'd need to move. None of these problems are his fault in the least!

²The obvious supposition is that, because IPv4 numbers are so scarce, this particular IP number was likely used previously by a spammer who was shut down.

³I of course didn't count the time time on phone hold, as I was able to do other work while waiting, but less efficiently because the hold music was very distracting.

⁴If you want to see if someone's domain is a Microsoft customer, see if the MX record for their domain (say, example.org) points to example-org.mail.protection.outlook.com.

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Tags: conservancy

Summary of My DebConf 15 Keynote

by Bradley M. Kuhn on August 17, 2015

In my keynote I outlined the advantages of copyright aggregation for community-oriented projects like Debian. Not only does copyright aggregation assure that a well-equipped organization can enforce copyleft licenses, but also the organization can handle future relicensing requests and cooperate with other Free Software communities who need license exceptions. Holding copyright is a privilege, but it is also a burden, since copyright gives the copyright holder excessive power. In the Free Software community, we mitigate that power by choosing a Free Software license (as I explained in the essay that I cowrote with RMS in 2001). But copyright grants yet another power — which ultimately becomes an obligation. The copyright holder must, on behalf of users, ensure compliance with copyleft so that the users' software freedom is always respected. Conservancy can now help Debian with that arduous task.

In my keynote, I announced an exciting new project that Debian is undertaking with Conservancy, called the Debian Copyright Aggregation Project to address these issues. Debian contributors who choose to can assign their copyrights to Conservancy so that we may shoulder this burden on behalf of the Debian community.

For those Debian contributors who find copyright assignment too heavy-weight or otherwise problematic for their principles, Conservancy's enforcement agreement process, already in use by Conservancy's Samba, BusyBox, and GPL Compliance Project for Linux Developers, allows Debian copyright holders to delegate a revocable license enforcement authority to Conservancy. Furthermore, both these rights delegation programs are purely voluntary and optional for all Debian copyright holders.

I and my colleagues at Conservancy look forward to providing Debian to ongoing access to Conservancy's Free Software licensing and enforcement expertise. Conservancy is available to handle questions and concerns from the Debian community. For efficiency and streamlined access to this service, Debian community members who have such questions should channel them through the DPL, who will manage the communication path with Conservancy staff on these matters.

Finally, and slightly off topic but quite important, I thank the Debian community for their years of excellent work. Conservancy uses Debian heavily for its own daily work, and all Conservancy's staff are delighted to provide these services to Debian.

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Tags: conservancy

Reflecting on FISL16

by Karen Sandler on July 14, 2015

I'm back from Brazil where I attended FISL. I had the honor of presenting three talks! And they were three of my favorite topics: the importance of compliance and the suit against VMware, bringing more women to free and open source software and why I care so much about software freedom in the first place. It was a very fun conference. Besides doing the talks I was able to do a few press interviews too. And of course I loved meeting Brazilian hackers and software freedom activists.

Attendees seemed very interested in enforcement and the VMware suit. I was happy to see support for this work, and there was discussion about local copyright holders signing up to the coalition. It really seems that folks are starting to see the downsides of noncopylefted projects and are frustrated by the pervasiveness of GPL violations.

One of my favorite moments of the conference was the response to my talk about gender diversity. I admit that it's disappointing that this talk is always attended disporportionately by women. As I sometimes say in the talk itself, it doesn't make a lot of sense for the burden of this work to fall only on women. There are so few women right now in free software (1-11% at most) that it would be impossible for us to do it on any meaningful scale alone. Plus it's not fair to expect women to undertake this work on top of their other contributions to free software (many women understandably don't want to think about gender issues at all). Men can make a tremendous impact on this area. Most of our Outreachy mentors are men, and as the dominant group in free and open surce software, it's men who can fundamentally change the culture to be more welcoming to women and other underrepresented groups. Nonetheless, it was amazing that the "mob" after my talk was mostly women. It was great to meet so many women who are leaders in Latin America and to hear about their extraordinary work. I was interviewed after the talk and was askd to give some tips for women getting started in free software.

The conference had a very different feel to it than a lot of the other conferences I attend. It was a community run conference (along with that awesome community feeling, a lot of students, etc.) but it's such a big conference that it has some things that community conferences often don't have. Like GNU and Tux mascots (thanks to Deb Nicholson for the photo)!

I loved seeing schoolkids excited to be there and quite a number of really little kids with GNU and Freedo shirts and toys.

There was also a lot of love for GNOME, and it was great to meet up with people I don't get to see very often, especially since I'm missing GUADEC this year. Plus we got to settle some outstanding Linux kernel/systemd issues.

FISL is an excellect conference - a wonderful alternative to the corporate trade association conference ciruit. I hope to be able to return some time in the future. Now to get ready for OSCON next week...

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Tags: conservancy

Conservancy Supporters!

by Karen Sandler on April 20, 2015

I just have to share this picture from last week in Barcelona. It was fantastic to see Conservancy Supporters showing off their shirts and by proxy their support of Conservancy's activities. I was so happy to hear so much positive feedback on the VMWare lawsuit, filed by Christoph Hellwig. Last month, Donald Robertson got a round of applause during my LibrePlanet keynote just for wearing a Conservancy t-shirt! When we first launched the Supporter program I wrote about how impressed I was by the caliber of the intitial wave of Supporters, and as you can see from the notable folks in this picture, the trend has continued as we more than double our numbers. You can get yours by becoming a Conservancy Supporter today!